Manage a subscription
Open iOS Settings, tap your Apple ID, then Subscriptions. You can also use Manage subscription inside CatchTime Settings while Pro is active — it opens the in-app Customer Center.
Support
Bugs, billing, or a question about a window — just write.
Replies from a real person · usually within 48 hours
Email catchtime@keltek.ai
Include your iPhone or iPad model, iOS version, the CatchTime version from Settings · About, and a short description of what happened. Screenshots welcome.
Common questions
Restore purchases
Open CatchTime Settings and tap Restore purchases while signed in with the Apple ID used for the original purchase. Lifetime and annual both restore the same way.
Delete local data
Open CatchTime Settings and use Delete local data. This removes spots, logs, notes, forecast cache, and settings on this device. Your Apple ID purchase history is untouched.
No tide card showing
Tides appear only when a supported NOAA tide station is within ~80 km of the spot. Inland lakes and non-U.S. coastal regions hide the tide panel — this is expected, not a bug.
Weather shows placeholders
WeatherKit occasionally returns nothing, typically on first launch or in spotty signal. CatchTime will fall back to the last known snapshot and retry when the app reopens.
App Review questions
If you're reviewing the app for Apple and need sandbox credentials or clarification on a capability, email the same address with "App Review" in the subject line — it routes to the same inbox but helps us respond the same day.